While I was working as a student employee for Bridgewater State College I did some work for their Residence Networking / Telecommunications Department (sorry, website has changed since graduating). There they gave me the freedom to play around with the site and give it new life and easier navigation features like hovering over links and having that display menus.

Once I graduated Bridgewater State College I was contacted by award winning knife maker, RJ Martin. He wanted me to revamp his website RJ Martin Custom Knives and become his Webmaster. RJ is a talented custom knife maker who makes all of his knives from scratch. Go on over to Rjmartinknives.com and check them out!

I currently work for myself and EMC Corp, the world leader in data storage. I started working at EMC in the SSG UNIX department doing technical support for most of EMC’s products involving UNIX based operating systems. I was responsible for dealing with fortune 500 companies, government agencies, as well as, other organizations. I have received my EMC Proven Professional certification. This certification states that I am skilled in the knowledge of all EMC products, as well as, some networking and system administration foundations. I gained extensive expertise on the Symmetrix Storage array and established myself as a subject matter expert in that division.

While working as a support engineer, I managed to get myself involved many support initiatives including one in particular (SET) which was widely considered the most successful GTS project in years and was credited for helping EMC support to achieve the highest SCP audit score ever in 2011. In 2011, I was invited to Cork, Ireland, to attend an employee recognition conference and to give many talks to various teams about the SET initiative. SET was an initiative which took on the ambitious task of clarifying support updates to help keep the notes organized and understandable. This allowed all stakeholders including customers, support engineers and managers, to be able to quickly read and understand what the latest update was in a clear and concise format.

The work I did from these projects got me involved in more and more projects to the point where I was spending all my time in projects and initiatives and didn’t have enough time to work support cases anymore. In January, the Senior Director of the Information Management Group started a new team within the Remote Support Optimization Organization and invited me to become a program manager for RSO and help to build the Change Control Office. CCO, is a team which strives to offer industry standard practices to help all of the various support initiatives reduce risk by keeping an ear to the ground and ensuring all of the necessary stakeholders are engaged.

As far as being self-employed goes, I work on my off time fixing, setting up, tutoring, building computers. As noted earlier, I make websites for various people, including but not limited to, the work that I have done with RJ Martin Custom Knives and Bridgewater State College’s Residence Networking / Telecommunications Department. Hop on over to the blog to see the work I do.

If you are interested in the work that I do and would like me to do a project for you please use my contact form. Have you worked with me before? Feel free to give your comments below!

Want to know more about my work experience? Just download a copy of my Resume / Cover Letter.